Joost Eeftink
IT Support
Helsinki
Summary
Motivated and customer-focused professional making the leap into IT support—where I finally get to put my love for fixing Wi-Fi issues and battling stubborn printers to good use. Backed by years of experience in delivering top-tier customer service, I bring strong communication skills, a calm problem-solving mindset, and a genuine drive to help people (and their machines). Adaptable, reliable, and always eager to learn, I’m ready to grow in a help desk role while keeping tech headaches at bay—one ticket at a time.
Overview
7
7
years of professional experience
22
22
years of post-secondary education
3
3
Languages
Work History
Customer Care Consultant
NutraQ
04.2025 - Current
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Analyzed feedback from customers to identify trends and make necessary improvements within the department.
- Liaised with other departments to facilitate timely resolutions of customer concerns or requests.
- Participated in regular training sessions to enhance understanding of new products or services offered by the company.
Customer Service Specialist
Swappie
11.2023 - 04.2025
- Respond to customer inquiries across multiple channels (email, chat, phone) for a tech-based refurbished phone marketplace.
- Maintain consistently KPI's by resolving complex service issues and providing product guidance.
- Collaborate with tech and logistics teams to ensure swift and effective case resolution.
- Contributed to internal process improvements and knowledge base updates.
Shift Leader
HMSHost Finland
01.2018 - 03.2022
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Shift Leader
Clarion Hotel
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Education
Bachelor of Science - IT Network Security
Novi University of Applied Sciences
Remote 04.2001 - 01.2023
Skills
Office
Technical support
Complaint handling
Customer service
Timeline
Customer Care Consultant
NutraQ
04.2025 - Current
Customer Service Specialist
Swappie
11.2023 - 04.2025
Shift Leader
Clarion Hotel
11.2022 - Current
Shift Leader
HMSHost Finland
01.2018 - 03.2022
Bachelor of Science - IT Network Security
Novi University of Applied Sciences
04.2001 - 01.2023
Similar Profiles
Päivi MatilainenPäivi Matilainen
Senior Commercial Manager at NutraQ OySenior Commercial Manager at NutraQ Oy
EMMANUEL ARINZECHIEMMANUEL ARINZECHI
Logistics and Transportation at Self Employed ServicesLogistics and Transportation at Self Employed Services
Stephen SmithStephen Smith
Customer Success Manager at LumoaCustomer Success Manager at Lumoa
Felix PersynFelix Persyn
Process Development Engineer at Alfen ElkamoProcess Development Engineer at Alfen Elkamo
Fortunate ChisekoFortunate Chiseko
Customer Care Consultant at CitiqCustomer Care Consultant at Citiq